Automaker Rivian has issued an official recall notification following a software error in an over-the-air update that affected certain R1S and R1T models, causing a loss of infotainment screens. According to documents filed with the National Highway Traffic Safety Administration (NHTSA), 1,463 vehicles were impacted by the issues resulting from software update 2023.42 on November 13.
The recall was prompted by the update causing disruptions to the infotainment system, potentially hindering access to heater controls and the defroster. However, earlier reports suggested a broader impact, with owners experiencing a blacked-out infotainment screen that restricted access to media and comfort settings, while the rearview camera remained operational to comply with regulatory requirements.
Rivian attributed the problem to a “fat finger” error, as described by Wassym Bensaid, Rivian's vice president of software development. This error led to the distribution of an incorrect build with the wrong security certificates, resulting in the infotainment issues. Fortunately, the automaker addressed the issue promptly by releasing a new software update, 2023.42.02, just two days later.
Rivian confirmed that, as of November 19, all 1,463 affected vehicles had installed the corrective update, restoring full functionality to the EVs. The automaker emphasized that there were no reported injuries or incidents resulting from the software glitch. Consequently, customers are reassured that the recall has been effectively addressed, alleviating concerns about the impact on their vehicles.