GM launches free virtual education service with EV experts

Significant interest in electric vehicles prompted General Motors (GM) to launch a new online platform called EV Live. The launch of this platform aims to educate the public about electric vehicles. Consumers can ask questions or seek information before they actually decide to switch to electric vehicles.

EV Live, which can be accessed for free, is a form of GM’s commitment to increasing knowledge about electric vehicle ownership. If someone is interested in purchasing or learning more about any of GM’s electric vehicles, then the experts on the platform are on hand to direct them for detailed information.

Anyone with questions about electric vehicles can access EV Live via a computer or smartphone and chat in real-time with one of GM’s EV experts. They will offer tutorials, vehicle walkthroughs, as well as help promote the automaker’s many electric vehicle-related products.

“Given the common misconception that EV will accelerate widespread EV adoption, we see the need for an accessible, credible and compelling information source to empower consumers to adopt EV and appreciate its many benefits,” said Hoss Hassani, vice president of EV Ecosystem, quoted from CNBC.

Consumer doubts due to lack of knowledge and potential misunderstandings about electric vehicles are considered as one of the biggest challenges for electric vehicle business people. Coupled with charging infrastructure and vehicle prices are usually found to be higher.

This is what prompted GM to create a platform for “EV specialists” in live studios alongside electric vehicles and simulated charging scenarios. Experts will answer questions via voice or text chat and will have two-way audio equipment and one-way live video. This way consumers can watch as the expert demonstrates what the question refers to, such as a charging connection.

Experts will answer common questions such as how to charge electric vehicles to more detailed answers about electric vehicle safety and batteries. GM hopes its platform can provide solutions to many questions about electric vehicles.