Once car buyers transition to an electric vehicle, few return to gasoline-powered models, according to J.D. Power’s 2025 U.S. Electric Vehicle Experience Ownership Study. The survey, conducted between August and December 2024, gathered responses from 6,164 owners of 2024 and 2025 model-year EVs and plug-in hybrids.
The study found that 94% of EV owners were likely to consider another EV for their next vehicle, while only 12% said they would consider switching back to a gasoline or hybrid model.
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Despite concerns over charging infrastructure and technology issues in previous years, overall satisfaction among EV owners increased significantly. Among mass-market EV owners, satisfaction rose 86 points year-over-year to 725 on a 1,000-point scale. J.D. Power attributed the improvement to the expansion of charging infrastructure and more brands adopting the North American Charging Standard (NACS), allowing access to Tesla’s Supercharger network.
Plug-in hybrid owners also reported greater satisfaction. The study introduced a new premium plug-in hybrid category, which scored an average of 741 points—higher than mass-market EVs and only 15 points below premium EVs.
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While Tesla’s declining sales have influenced overall market trends, the EV sector is expected to gain 3% in market share this year. Strong retention rates among EV owners, particularly in states like Florida and Texas, indicate sustained consumer interest in electric mobility.