Coco Robotics has begun autonomous delivery operations for Shake Shack locations in Chicago through integration with Uber Eats, marking an expansion of sidewalk-based robotic last-mile services in major U.S. cities. The initial deployment covers two locations, with plans to expand citywide to improve order fulfillment during peak periods.
The autonomous robots connect directly with Shake Shack’s Uber Eats ordering system, eliminating the need for restaurant staff to manually enter orders. The robots navigate sidewalks and urban pedestrian zones to deliver orders to customer-designated locations, operating without additional fees, tips, or customer interaction steps.
“By integrating Coco’s autonomous delivery technology into Shake Shack’s operations with Uber Eats in Chicago, we’re supporting their mission to bring great food and hospitality to more guests – efficiently, sustainably, and with the same care that defines every Shack experience,” said Melissa Fahs, Chief Commercial Officer at Coco Robotics.
Founded in 2020, Coco Robotics has completed over 500,000 zero-emission deliveries across U.S. and European markets. The platform is designed for urban sidewalk navigation, aiming to handle higher order volumes while maintaining consistent delivery timing. Shake Shack operates more than 630 locations globally, including over 405 in the U.S.
Megan Jensen, Head of Autonomous Delivery Operations at Uber Eats, added: “Coco has been a leader in autonomous delivery innovation for years, empowering merchants to offer customers fast, reliable, and consistent service. We’re thrilled to deepen our partnership with Coco and deliver the next generation of efficient deliveries to Shake Shack customers in Chicago through Uber Eats.”
