Stellantis is recalling nearly 25,000 Jeep Wrangler 4xe plug-in hybrid vehicles in the United States after an over-the-air software update caused some vehicles to lose power or become inoperable, according to a filing with the National Highway Traffic Safety Administration (NHTSA).
The recall affects 24,238 Jeep Wrangler 4xe models from the 2023 to 2025 model years. Stellantis said the faulty update, issued on October 10, may disrupt communication between the Telematics Box Module and the Hybrid Control Processor, potentially leading to a sudden loss of drive power or rendering vehicles immobile.
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Following the update, several owners reported being stranded and having their vehicles towed to dealerships, while others experienced error messages or power interruptions while driving. Some dealers were initially unaware of the update or its potential impact, according to owner reports.
Stellantis has implemented a temporary backend software adjustment to mitigate the issue and is developing a permanent fix. The automaker said it estimates all affected vehicles contain the defect, though no accidents or injuries have been reported.
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Dealers were notified of the recall on October 23, and owner notification letters are expected to be mailed by November 25. The recall reference number is A7C. Affected owners can contact Chrysler customer service at 800-853-1403 or the NHTSA safety hotline at 1-888-327-4236 for more information. The NHTSA recall number is 25V710.
The Jeep Wrangler 4xe has been the best-selling plug-in hybrid vehicle in the United States for three consecutive years and is expected to retain the title in 2025.
Recall Document: