Initially launched, the product received a positive response from customers. But that changed when they found out the product was only for rent.
After receiving feedback from customers, executives including Shen Fei, senior vice president of NIO Power, communicated with car owners about the matter.
“It was wrong previously to offer a rent-only model, and we sincerely apologize to everyone. We will immediately add the purchase option, which can be rented or purchased, and users will choose at their discretion according to their needs,” Shen said .
The bidirectional charger will be available for pre-sale on NIO's online store in mid-June for RMB 3,880 ($580), with shipments starting in late July. Meanwhile, the rental policy remains the same at RMB 168 per week.
The company received a lot of negative feedback after releasing a bidirectional charger with a rental only option.