A former Lucid Motors customer says he is moving on from the startup EV maker less than a year after leasing his Air Pure AWD, citing recurring service issues and poor customer support. In a candid online post, the owner said the vehicle itself performed well but that the ownership experience did not meet expectations for a premium electric vehicle brand.
“When you buy a Lucid, you’re not just getting a stylish, fun-to-drive EV – you’re buying into an experience. And sadly, that experience has been… underwhelming,” the owner wrote in a Reddit post, detailing the challenges of owning the vehicle.
The user, who leased the Lucid in 2023, reported the car spent two out of twelve months in service. Issues included faulty windows, a stuck frunk, buzzing speakers, trim defects, and unstable phone connectivity. He also criticized what he described as inconsistent communication within the company, stating that “the company is completely lost, unable to tell its right hand from its left.”
The post highlighted confusion around a possible lease buyout, with conflicting information from Lucid employees. According to the owner, one representative said a buyout was possible while another denied it. Instead of a resolution, the customer received a sales pitch for another Lucid vehicle. “They’re not just selling a car – they’re selling a luxury experience. And right now, they’re only delivering half of that,” he said.
See also: Lucid Air’s Growing Pains Ease After 26,000 Miles, But Depreciation Remains a Key Concern
Despite the frustrations, the owner praised the Air Pure’s driving performance. “The car itself? Terrific. A blast to drive,” he noted. He said he plans to replace it with an Acura ZDX, citing lower insurance costs, local dealer support, and a lease of “mid-$300s with zero down.” He added, “The ZDX feels like a refined, luxury version of [a Honda Prologue]… I’ll take reliability, a responsive local dealer, guaranteed loaners… any day.”
Lucid Motors has not publicly responded to the claims. The experience reflects common hurdles faced by customers of newer automakers, where early-stage service infrastructure may struggle to keep pace with vehicle quality.
