Tesla has introduced a centralized customer feedback tool, called Tesla Echo, designed to simplify how owners submit issues and suggestions across the company’s products and services. The platform, now live at ts.la/feedback, is the first system of its kind for Tesla, routing feedback directly to the relevant internal teams.
“For years, Tesla owners have had to navigate a patchwork of feedback channels,” the company said. “Tesla Echo consolidates all input into a single platform, enabling better tracking and resolution of issues.”
The system allows owners to submit feedback across multiple categories, including service, sales, delivery, insurance, Robotaxi, Supercharging, energy, vehicles, Full Self-Driving (FSD), and other concerns. Users can also upload supporting documents or images to provide additional context.
Tesla emphasized the importance of the platform for FSD users, allowing owners to report mapping issues or other concerns directly to the Autopilot and FSD teams. This represents a significant improvement over previous methods, which offered limited channels for raising such specific concerns.
“Creating a unified feedback channel is mission critical to improving the end-to-end ownership experience,” Tesla said. By consolidating input across all products, from financial services and insurance to energy and vehicles, the company aims to better understand customer pain points and respond more effectively.
The system is currently available via Tesla accounts on the web, with plans to integrate it into the Tesla mobile app in the near future. The app version will allow owners to provide real-time feedback directly from their phones, whether reporting a service concern, delivery issue, or incidents captured by Sentry Mode.
Tesla owners can access the feedback portal at ts.la/feedback using their login credentials, with expanded functionality expected once the mobile app integration is complete.