Despite strong reviews for performance and comfort, the refreshed Rivian R1S is drawing criticism from at least one longtime EV owner who cites recurring reliability issues. The case underscores challenges that can arise with early ownership of vehicles from emerging automakers.
Michael Rauch, an EV enthusiast and early adopter of Rivian’s products, encountered multiple problems after purchasing a second-generation R1S to replace a Tesla Model X that was totaled in an accident. The new R1S, a tri-motor variant with a Max battery pack, was delivered in December following an initial order in July.
Soon after delivery, the vehicle experienced a front electric motor failure at just 800 miles, requiring it to be towed to a service center. While the repair process was handled effectively, further problems followed, including an HVAC system failure at 2,000 miles and a cabin water leak around the 6,900-mile mark. The latter issue ultimately led the family to stop driving the vehicle altogether.
The R1S has spent over 30 days out of service since its delivery, qualifying it for a potential Lemon Law buyback in Pennsylvania. While Rivian’s service teams have received praise for their responsiveness and professionalism, the recurring mechanical and electrical problems have led to a loss of confidence in the vehicle.
Rivian is not alone in facing early reliability challenges, a common hurdle for newer manufacturers as they scale operations. Past reports of similar buyback scenarios have surfaced, suggesting that isolated issues may be part of broader growing pains for the EV startup.