Ford Motor has suspended all deliveries and test drives of its Mustang Mach-E electric SUV as it works to address a critical defect that could trap occupants inside or lock owners out of their vehicles. The issue has prompted a global recall of over 300,000 Mach-E units from the 2021 to 2025 model years.
According to The Detroit News, the recall impacts nearly 197,000 vehicles in the U.S. and another 120,000 in international markets. The problem centers on the Mach-E’s lack of physical door handles and reliance on its 12-volt auxiliary battery to operate the electronic door latches. If the battery discharges unexpectedly, the system may retain its last locked state, making it impossible to enter or exit the vehicle—even with a jump-start or locksmith assistance.
Although Ford says it is unaware of any accidents or injuries related to the defect, numerous incidents have surfaced online. In one alarming case earlier this year, a nine-month-old child was trapped inside a Mach-E for 40 minutes when the electronic locks failed. Rescue crews had to smash a window to gain access after roadside assistance was unable to unlock the vehicle.
Ford is currently working on a software fix, expected to arrive in the third quarter of 2025. The automaker has instructed dealers not to sell or allow test drives of any Mustang Mach-E units until the update is installed. Owners will be notified by mail and advised to bring their vehicles to a dealership for the free fix. Ford does not recommend towing the Mach-E unless it is done with a flatbed, given its all-electric architecture.
The recall comes at a pivotal time for the Mustang Mach-E. Despite a 21% increase in Q1 sales year-over-year, recent U.S. tariffs on Mexico-made EVs—where the Mach-E is produced—have led to a $2,000 price hike. Ford has signaled it may absorb some of the added costs, even at a potential loss, to maintain market competitiveness.
