Danish charging software provider Monta has launched an artificial intelligence layer for its platform, aiming to help electric vehicle charging operators manage growing networks more reliably and at greater scale.
The new product, called Monta AI, is designed to integrate directly into Monta’s existing charging software and continuously analyse operational data across charging sessions, firmware performance, payments, energy usage and customer support activity. The system is intended to identify issues, recommend corrective actions and provide operators with real-time insights through plain-language queries.
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Based in Copenhagen, Monta provides end-to-end software for the EV charging ecosystem, including billing and payments, charge point management and tools for private and commercial operators. The company currently supports more than 600 charger hardware models and gives operators access to its roaming network, which now spans over 1.3 million charging points globally.
Monta said the introduction of AI reflects a shift in the challenges facing the charging industry, as networks expand rapidly alongside rising EV adoption. While hardware deployment has accelerated, the company said operational complexity has become a key constraint.
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“As networks grow three, five, or tenfold, this operating model becomes costly, slow, and fragile, making it impossible to deliver the level of reliability expected of critical infrastructure,” Monta said in a statement describing the rationale behind the new AI layer.
Monta AI is designed to support functions such as AI-driven pricing, data-led decisions on site expansion, faster fault detection and resolution, and proactive energy management. By automating analysis across large volumes of operational data, Monta aims to reduce the burden on operators managing increasingly complex networks with limited staff.
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“The real opportunity with AI isn’t just doing existing tasks faster. It’s removing operational constraints that have limited how charging networks can scale,” said Casper Rasmussen, chief executive and co-founder of Monta. “Monta AI shifts that burden from people to software by continuously understanding what’s happening across the network and proactively surfacing the actions that will have the biggest impact.”
The launch comes as charging operators across Europe and other regions face mounting pressure to deliver higher reliability and uptime as EV charging becomes critical transport infrastructure rather than a supplementary service.