Lucid is once again facing criticism over its lease return process, with several customers alleging inconsistencies and excessive wear-and-tear charges. The issue comes months after the automaker acknowledged problems in its lease assessment procedures.
In August, Lucid admitted its lease return evaluations had lacked consistency, with some customers being billed unexpected amounts for minor issues. Two months later, reports suggest little improvement. At least two owners have come forward with complaints, one of whom has filed a grievance with the California Department of Financial Protection & Innovation.
Just got my excess wear report and its ridiculous.
byu/TackleTurbulent9134 inLUCID
One owner recently posted on Reddit about receiving a $2,400 charge for minor scratches on the underside of their Lucid Air. The individual said the vehicle had not been involved in any accidents, and the marks likely resulted from normal contact with speed bumps. “Guess we’re supposed to only drive on perfectly flat roads with no speed bumps,” the owner wrote.
Another customer reported being charged $585 following a “final inspection” by a third-party assessor—despite a Lucid representative initially finding no damage during the lease return. The customer said they filed a complaint with regulators, calling the charges “bogus.”
See also: Lucid Extends Federal EV Tax Credit for Gravity SUV Buyers Through Year-End
Lucid charged me $585 for “damages” 2 weeks after I returned my lease — DFPI complaint filed
byu/Accomplished_Move637 inLUCID
Frustrations over Lucid’s lease process have sparked wider debate among owners, with many expressing concerns about being penalized for normal wear. The company has yet to issue an updated statement on how it plans to address the ongoing inconsistencies and restore customer confidence in its lease return program.