EVgo, a player in the electric vehicle (EV) charging infrastructure landscape and one of the nation’s largest public fast-charging networks, has announced significant updates to its network under the ReNew program. With a strong commitment to enhancing reliability and elevating the overall customer experience, EVgo has outlined its strategy, centered around six key pillars: Resilience, Prevention, Diagnostics, Rapid Response, Analysis, and Continuous Customer Service.
In terms of hardware upgrades, EVgo has undertaken substantial initiatives during the first half of this year. Over 120 charging stalls in critical markets across the United States have witnessed upgrades, replacements, or decommissioning of legacy equipment. As a result, the cumulative tally now exceeds 350 DC fast-charging stalls deployed nationally since the beginning of 2022.
Notably, EVgo is not only increasing the power output of its stations—nearly all stations operationalized in 2023 now feature high-power 350-kilowatt fast chargers—but it is also expanding the scale of its sites. Approximately 95% of all sites include a minimum of four stalls, and more than 40% of those under construction are designed with at least six stalls. In the realm of automatic authentication and payments, EVgo has expanded its Autocharge+ service, now compatible with approximately 30 different models (CCS only).
Other noteworthy advancements include a substantial reduction in repair times, with repair durations halved over the past 12 months. EVgo has set an internal target to achieve “One & Done” success rates—where customers can successfully initiate a charging session on their first attempt—of over 95% by the close of 2023. While the current success rate remains undisclosed, EVgo reports a six-percentage-point improvement during the first half of this year.
EVgo’s extensive network comprises around 900 fast-charging locations spanning 60 metropolitan areas and 30 states, firmly establishing it as a major player in the fast-charging market. The company is actively engaged in significant projects, including its collaboration with General Motors, which has already led to the installation of 1,000 charging stalls. In the near future, EVgo plans to expand its offerings with additional NACS charging connectors, further augmenting its robust charging infrastructure.
