Lucid is expanding its electric vehicle service network across North America, Europe and the Middle East as the company prepares to introduce more affordable models from its midsize platform. The luxury EV maker said improvements to its after-sales operations reduced customer service wait times by 20% in the third quarter compared with the previous quarter.
The expansion includes additional service centers, increased technical staffing and more mobile service technicians. Lucid currently operates approximately 40 service centers across the United States.
“We are building a broader, more accessible service network that supports our guests wherever they are in the ownership journey,” said Billy Hayes, Lucid’s chief customer officer.
More Service Centers and Technicians
Lucid is developing additional facilities that combine vehicle showrooms, known as Studios, with service operations. Its first combined location recently opened in Mission Viejo, California, with further openings planned in Los Angeles and Dallas before the end of 2026. Another location is planned for Chicago in early 2027.
The company has also increased its global technical and customer support workforce by more than 40% compared with the second quarter. It targets a 50% increase by the end of 2026 and 60% by early 2027.
Mobile Service Capacity Expands
Mobile service capacity has increased 15% since the second quarter, with Lucid targeting a 40% improvement by year-end. The company has added 20 Gravity support vehicles to help technicians reach customers who cannot easily access a service center.
The investment follows CEO Silvio Napoli’s acknowledgement that Lucid had previously underinvested in after-sales support. Improving customer experience is now part of his broader turnaround strategy, alongside cost reductions and a stronger focus on future vehicle programmes.
Preparing for Midsize EV Expansion
Lucid plans to begin production of its first midsize-platform vehicles in the second half of 2027. The upcoming models, expected to include the Earth and Cosmos, are intended to reach a broader market beyond the company’s current luxury EV lineup.
Building a larger service network is therefore becoming increasingly important as Lucid prepares for higher production volumes and a wider customer base.