Porsche China said it is taking steps to protect customers after the suspension of operations at two dealerships in central and southwestern China left buyers facing delivery delays, registration problems and uncertainty over deposits.
At the end of December 2025, the Zhengzhou Zhongyuan Porsche Centre in Henan province and the Guiyang Mengguan Porsche Centre in Guizhou province ceased operations, according to local media reports. Vehicles and equipment were removed from the sites, and hundreds of customers were affected by unresolved deposits and missing vehicle conformity certificates.
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Some customers who had already taken delivery of their vehicles reported difficulties registering them due to the absence of required conformity documents. Others said they had paid deposits but had not received their cars. Employees at the two centres also reported unpaid wages ranging from tens of thousands to hundreds of thousands of yuan, local reports said.
In a statement issued on Jan. 13, Porsche China said it was leading communications with relevant credit banks and would introduce a customer rights protection plan as soon as possible, based on the outcome of those discussions, according to Chinese technology news outlet IT-home.
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The company said the measures would safeguard the legitimate rights of customers who had paid deposits but not yet taken delivery of their vehicles. Customers affected in after-sales services would continue to have access to official maintenance packages and original factory warranty services at other authorised Porsche Centres, it added.
Porsche China attributed the disruptions to liquidity problems at the dealer group involved and said it would “pay attention to customers’ actual difficulties.”
The automaker said it terminated dealer agreements with both centres on Dec. 31, 2025, citing serious violations of dealer contracts and applicable laws. Porsche China said it reserved the right to pursue further legal action, arguing that the situation had caused significant harm to the company, its customers and the Porsche brand.
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The closures form part of broader operational difficulties affecting Porsche and Volkswagen Group dealerships in parts of central and southwestern China. Reports in late 2025 described empty showrooms, overnight removal of vehicles and unresolved deposit issues, prompting Porsche China to issue a public apology and cooperate with authorities to protect consumer rights.
Porsche deliveries in China fell 26% year on year in the first three quarters of 2025, reflecting wider market pressures that have led to network adjustments, dealer exits and negotiations with financial partners to address customer deposit and delivery concerns.